Global Trading Support Professional

Há 2 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$60.000 - R$80.000

Fidessa's Trading Support team is a global service desk that provides functional support for all customer requests across our multi-asset product range. The team supports the training of new and existing users of our equities trading and risk management platform, which offers high-speed access to global equities exchanges and execution venues used by top-tier brokers worldwide.

Based in São Paulo, this team consists of enthusiastic individuals with strong technical, functional, and customer service skills. They cater to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.

In addition to providing real-time phone, chat, and email support, Trading Support Analysts may be expected to conduct on-site customer visits within Brazil to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions.

The ideal candidate will have at least 1 year of experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets, and equity business flows will also be considered.

A Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science, or Computer Engineering is required. Self-motivated and positive attitude, excellent written and verbal communication skills, and strong customer service ability are essential.

Experience supporting Software as a Service platforms and knowledge of financial software platforms are desired.

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