Equity Trading Support Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeTradingSupport Tempo inteiro US$60.000 - US$80.000
Job Description

We are seeking an experienced professional to provide functional support for all customer requests across the multi-asset product range. This role has a specific focus around the support and training of new and existing users of our equities trading and risk management platform.

This platform provides high-speed access to global equities exchanges and execution venues and is used by top-tier brokers worldwide. Our team is based in São Paulo and is part of a global service desk formed of enthusiastic individuals with strong technical, functional, and customer service skills.

Key Responsibilities:
  • Meet the requirements of our customer base and cater to the diverse needs of the evolving trading landscape by resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.
  • Provide real-time phone, chat, and email support, as well as conduct on-site customer visits within Mexico and South America to provide product training and support for our users.
Required Skills and Qualifications:
  • At least 1 year of experience in equities trading operations, including basic knowledge of equity markets and understanding of equity business flows. Recent graduates with significant internship experience in equities trading operations, equity markets, and equity business lows will also be considered.
  • Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers.
  • Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science, or Computer Engineering.
  • Self-motivated and positive attitude.
  • Strong customer service ability.
  • Excellent problem-solving skills.
  • Ability to handle stressful situations in a trading environment.
  • Proficiency in Spanish is a requirement.
Desired Experience and Competencies:
  • Experience supporting Software as a Service platforms.
  • Knowledge of financial software platforms.

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