Latin America Customer Experience Manager
2 semanas atrás
The Customer Experience Manager will lead the customer experience of parts products portfolio and pricing across all touch points in a collaborative atmosphere. He/she will be responsible to work closely with market companies and diverse areas in Latin America to develop current and new parts offer to drive profitable growth and manage the pricing strategy according to business definitions, macroeconomic influence, and market effects.
The primary responsibility for this role is to establish an E2E process that supports the development, commercialization, and delivery of commercial parts offer that fulfill the customer and business needs. You will take a leading position in our mission to develop and grow the cooperation with internal stakeholders as key to our success.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty.
- Work closely with cross-functional teams to ensure alignment and effective execution of customer-facing initiatives.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with market companies and diverse areas in Latin America to develop current and new parts offer.
- Manage the pricing strategy according to business definitions, macroeconomic influence, and market effects.
- Proven track record of success in customer experience management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Fluency in English, Portuguese, and Spanish.
We offer a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development.
About UsWe are a global company with a commitment to innovation, quality, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and we're looking for talented individuals to join us.
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