Project Management Team Lead

2 semanas atrás

Brasília, Distrito Federal, Brasil WBL California, LLC Tempo inteiro
About World Business Lenders

World Business Lenders (WBL) is a U.S.-based company that provides short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States. As a 100% remote workforce, we offer a unique opportunity for professionals to work from anywhere.

Job Description

The Business Management department is responsible for developing policies, procedures, and reporting across all areas of the company. Our team works closely with management and staff in every department to draft and roll out policies & procedures, streamline workflow and processes, implement and monitor Service Level Agreements (SLAs), develop efficient tracking and reporting, and provide organizational and administrative support to the business unit.

Key Responsibilities
  • Work with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms, and reporting for various business units within the company.
  • Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables.
  • Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.
  • Implement SLAs specific to each department's KPIs, and develop efficient tracking and reporting.
  • Create documents, spreadsheets, and presentations, and compose correspondence.
  • Meet project deadlines, identify project obstacles, proactively mitigate risks, and escalate and resolve issues effectively.
  • Track and report progress on various initiatives.
  • Perform administrative tasks as needed.
Requirements
  • 2-3 years of experience in project management or a relevant field.
  • Customer Support and/or departmental communication experience preferred.
  • Loan Operations experience strongly preferred.
  • Experience with working and presenting financial statements.
  • Loan/mortgage industry experience preferred.
  • 100% fluency in English, with exceptional English verbal and written communication skills.
  • Bachelor's Degree (four-year college or technical school) in Business Administration, Finance, Economics, or a related field preferred.
  • Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required.
  • Ability to prioritize effectively and meet deadlines.

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