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Project Director, Brazil

2 meses atrás

Brasília, Distrito Federal, Brasil Osf Global Services Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Project Director to lead our project portfolio at Osf Global Services, ensuring alignment with strategic objectives and delivering exceptional customer satisfaction.

Key Responsibilities
  • Lead the execution and delivery of complex projects, working closely with stakeholders and customers at various organizational levels.
  • Offer insights to prospective clients, manage existing relationships, and support the sales team with business development efforts.
  • Analyze internal and external environments to validate strategies, track progress, and identify significant opportunities and risks.
  • Develop a deep understanding of clients' operations and systems to propose effective solutions.
  • Conduct on-site client visits for proposal discussions and requirement gathering sessions.
  • Manage and direct all aspects of the project lifecycle, including contract understanding, SOW creation, and project scope realization.
  • Define project scope, goals, and deliverables in alignment with business objectives and stakeholder expectations.
  • Address escalations effectively, perform root cause analyses, and achieve positive results.
  • Proactively manage project scope changes, identify potential crises, and develop contingency plans.
  • Keep the development team informed of any project direction changes.
  • Oversee a team of Project Managers, ensuring the successful delivery of each account managed.
  • Collaborate with Delivery Center Leads to design the right engagement approach and scope for clients.
  • Work with Account Managers and Delivery Center Leads on business development and contracting processes, with a focus on profitability.
  • Take ownership of customer satisfaction survey scores and strive to enhance client relationships.
  • Lead client meetings to ensure ongoing satisfaction and address any concerns.
Requirements
  • Extensive experience in a Project Director or Program Manager role, with a comprehensive understanding of project development, execution, and business development.
  • Exceptional negotiation, conflict management, problem-solving, and decision-making abilities.
  • A strong background in project management with a focus on delivering software application implementations and integrations.
  • Experience in leading remote and distributed teams.
  • Outstanding customer-facing skills and a history of working on Digital Transformation projects and services.
  • Familiarity with Salesforce solutions is highly desirable.
  • Fluency in Portuguese, Spanish, and English is required.