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Senior Engineering Consultant

Há 1 mês

São Paulo, São Paulo, Brasil AVEVA Denmark Tempo inteiro

Job Title: Senior Engineering Consultant

Location: Sao Paulo, Brazil

Employment Type: Full-Time (Hybrid)

Functional Responsibility:

  • Understand the customer's technology stack, organization, technology governance policies, and strategic objectives related to how AVEVA solutions will be used.
  • Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, and help them make informed decisions.
  • Identify potential configuration or design-related issues.
  • Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
  • Provide AVEVA application tuning and performance advice.
  • Assess system readiness for upgrade and facilitate upgrade planning.
  • Assist customers with the deployment of major version upgrades and adoption of new technology.
  • Deliver feature adoption advice, demo new features, identify gaps in feature usage, and provide license optimization recommendations.
  • Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM, and AM.
  • Deliver Success Accelerators and Training Offerings related to the customer's primary technology.
  • Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
  • Document and formally propose product enhancements or improvements to AVEVA products.
  • Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
  • Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

Success Measures:

  • Adoption and credit consumption, through increased software usage, expansion of software footprint, and reduction in churn for customers receiving TAS interactions.
  • Customer satisfaction for customers receiving TAS and CES interactions.
  • TAS revenue growth for customers receiving TAS and CES interactions.

Competencies:

  • Technical Expertise – Level of depth in technical consultation and training delivery that guides the customer towards successful understanding and adoption of our software.
  • Change Management – Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.
  • Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.

Aveva requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

Aveva is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join Aveva to create the transformative technology that enables our customers to engineer a better world.