Technical Support Specialist

1 semana atrás


Brasil SupportYourApp Inc. Tempo inteiro
Unlock Your Potential as a L2 Technical Support Engineer

Are you passionate about technology and eager to make a difference in the lives of customers? We're looking for a skilled L2 Technical Support Engineer to join our team at SupportYourApp Inc.

Key Responsibilities:

  • Provide second-line technical support to end-users and customers, utilizing strong analytical and problem-solving skills to diagnose and troubleshoot complex technical issues.
  • Collaborate effectively with the first-line support team and other departments to ensure prompt issue resolution.
  • Work closely with SQL databases to retrieve and manipulate data for analysis and reporting.
  • Demonstrate an understanding of software development concepts and processes.
  • Use medium-level Excel and Word skills for reporting and documentation purposes, as well as the usage of functions and macros for data analysis and manipulation.
  • Adapt to a rapidly shifting day-to-day work structure to address evolving customer needs.

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written).
  • Solid knowledge of SQL for data analysis and reporting.
  • Understanding of software development principles and methodologies.
  • Proficiency in basic coding, with a preference for Golang.
  • Medium-level Excel and Word skills for documentation.
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

What We Offer:

  • Flexible schedule.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Work-life balance.
  • Responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.

About Us:

SupportYourApp Inc. is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.


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