Automotive Quality Improvement Specialist

Há 5 dias

São Paulo, São Paulo, Brasil beBeeProduct Tempo inteiro R$69.000 - R$79.000
Job Title

A key position that combines technical expertise and strong communication skills.

About the Job

We are seeking a skilled professional to join our team as a Service Engineering Product Specialist. In this role, you will be responsible for improving vehicle quality by working closely with various departments to gather information and implement solutions. Your excellent analytical and problem-solving skills will enable you to identify and resolve field product quality issues efficiently.

Some of the key responsibilities include:

  • To improve GWM vehicles' quality level through EDER concept workflow, maintaining close communication with all related areas.
  • To follow strictly a standard EDER process to report field product quality issues based on AFS priority list.
  • To provide daily support to dealerships about standard field claims diagnosis and repair workflow, keeping close communication with Quality Technology Dept and HQ representative mainly to achieve a product's quality improvement level up.
  • To follow and ensure EDER (Early Detection, Early Resolution) concept focus on: Field claim deeply diagnosis details info gathering and vehicle's quickly repair (fix-it-right), targeting a customer's high satisfaction & repeated repair avoidance.
Required Skills and Qualifications

The ideal candidate should possess:

  • 'Good communication with GWM technical areas (Quality Technology, HQ Representatives) and dealers (Operational and Management levels), adaptability, challenge for the tasks.
  • Customer first mindset.
  • After sales technical operation experience (Vehicle diagnosis, Repair and Product Quality improvement).
  • Vehicle systems operation & field issues deeply analysis & problem-solving methodologies are required.
  • Customer care & Quality Control skills will be a differentiator for this job position.
  • Multitask projects & time management skills.
  • Soft skills for customer attendances.
Benefits

This role offers:

  • HIGH Ownership about: Customer first mindset, Own roles & responsibilities, Schedules time agreed and Company resources.
Others

In order to be successful in this role, you should have:

  • College Graduation: Mechanical / Automotive Engineer or Electronic/Eletrical Engineer.
  • Brazilian National Engineering professional license working ON is needed (CREA).
  • Over 5 years experience at automotive industry.
  • Over 3 years experience at After Sales Division working in AFS Service or Quality Operation.
  • Manufacturing processes and/or Quality and/or CX prior experience will be a differentiator hard skill desirable.
  • Prior dealer technical operation experience will be a differentiator for this job position.
  • Knowledge of After Sales Operation (Dealer workshop & Dealer processes).
  • Language: English (Advanced level is desirable).

This position requires strong communication skills, technical knowledge, and the ability to work well under pressure. If you are a motivated and detail-oriented individual who is passionate about improving vehicle quality, we encourage you to apply.

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