Technical Support Specialist
1 semana atrás
This role involves providing technical support to customers, both internal and external. The ideal candidate will have excellent problem-solving skills and be able to communicate complex technical issues effectively.
Key Responsibilities:- Solve technical doubts and incidents related to the functioning of services offered.
- Cooperate with fellow Support team members to resolve incidents.
- Ensure compliance with SLAs for case resolution.
- Identify priorities of attention for Support cases.
- Seek opportunities for improvement in the Support service.
- + 2 years' experience in Support-related positions.
- Demonstrated interest in technical fields and development/automatization.
- Ability to influence and build effective working relationships.
- Experience working in agile environments.
- Portuguese (primary language).
- Advanced conversational English and Spanish (intermediate level).
- Intermediate SQL level.
- Remote collaboration capabilities.
- Excellent communication skills for technical and non-technical audiences.
- Problem-solving skills.
- Knowledge of programming languages desirable.
- Hybrid work environment.
- Flexible hours.
- Workstation provided.
- 25 days PTO.
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