Technical Support Specialist
Há 22 horas
We're seeking a skilled technical support specialist to provide top-notch customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their experience.
As a technical support specialist, you'll be responsible for investigating and resolving complex technical issues. You'll work closely with internal teams to escalate and resolve these issues, sharing innovative ideas to enhance support processes.
Key Responsibilities:
- Investigate and resolve complex technical issues
- Collaborate with internal teams to escalate and resolve issues
- Share innovative ideas to enhance support processes
- Provide regular status updates to management and stakeholders
Required Skills and Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
Benefits:
- Opportunity to work with a dynamic team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
Additional Information:
- Remote work flexibility
- Competitive compensation package
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