Technical Support Specialist
Há 3 horas
We are seeking a highly skilled technical support specialist to join our team. The ideal candidate will have excellent analytical and communication skills, as well as the ability to gather relevant information systematically and identify needs and solve problems following instructions.
The technical support specialist will play a critical role in ensuring customer satisfaction by interacting with customers to understand their needs and delivering standard services. This includes performing installations, reinstallations, maintenance, and repairs on customer equipment, using data from known resources to ensure customer product needs are met.
- Perform installations, reinstallations, maintenance, and repairs on customer equipment
- Deliver standard services
- Use data from known resources to ensure customer product needs are met
To succeed in this role, you will need:
- Minimum High School/Vocational School or equivalent certification
- Relevant product/company knowledge
- Moderately basic troubleshooting skills
- Basic analytical and communications skills
- Proficient in professional oral, and telephone communication skills
- Ability to maintain ongoing relationships with customers, peers and support partners
- Ability to effectively interact and communicate with people at operational level
- Perform reporting and administrative functions
- Manage time effectively
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