Technical Product Support Specialist

3 semanas atrás


Santa Catarina, Brasil Telnyx Tempo inteiro

About the Role

The Technical Product Support Engineer will be a key member of our operations and engineering squads, working closely to triage and troubleshoot frequent cases. This role requires a motivated and enthusiastic individual with a passion for technology, excellent communication skills, flexibility, and a desire to learn.

Key Responsibilities

  • Troubleshoot frequent cases and collaborate with the engineering squad to resolve issues.
  • Work closely with the operations squad to ensure seamless communication and efficient workflows.
  • Develop strong communication and problem-solving skills to effectively handle multiple concurrent priorities through chat, tickets, and calls.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work on multiple concurrent priorities.
  • Flexibility and adaptability in a fast-paced environment.

What You'll Gain

As a Technical Product Support Engineer at Telnyx, you will gain valuable experience working with a talented team of engineers and operations professionals. You will have opportunities to develop your skills, learn from others, and contribute to the success of our company.



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