Technical Product Support Specialist
3 semanas atrás
About the Role
The Technical Product Support Engineer will be a key member of our operations and engineering squads, working closely to triage and troubleshoot frequent cases. This role requires a motivated and enthusiastic individual with a passion for technology, excellent communication skills, flexibility, and a desire to learn.
Key Responsibilities
- Troubleshoot frequent cases and collaborate with the engineering squad to resolve issues.
- Work closely with the operations squad to ensure seamless communication and efficient workflows.
- Develop strong communication and problem-solving skills to effectively handle multiple concurrent priorities through chat, tickets, and calls.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work on multiple concurrent priorities.
- Flexibility and adaptability in a fast-paced environment.
What You'll Gain
As a Technical Product Support Engineer at Telnyx, you will gain valuable experience working with a talented team of engineers and operations professionals. You will have opportunities to develop your skills, learn from others, and contribute to the success of our company.
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