Customer Support Specialist
4 semanas atrás
Unlock Your Potential in Customer Support
At SupportYourApp, we're passionate about delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in helping our clients achieve their goals.
Key Responsibilities:
- Provide top-notch customer and technical support via various communication channels
- Gather technical information to resolve complex cases
- Collaborate with cross-functional teams to ensure seamless support
- Ensure customer satisfaction and security
Requirements:
- Excellent German and English language skills (C1 level, written and verbal)
- Basic knowledge of Intercom
- Experience in handling customer communication via phone calls
- Ability to work collaboratively in a team
- Independent and proactive approach to work
What We Offer:
- Fixed schedule: Monday to Friday, 4 AM–12 PM, Brazil time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
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