Quality Assurance Specialist

Há 7 dias


Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro
Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Key Responsibilities

  1. Conduct Process Quality Audits
    1. Conduct various process audits as per plan
    2. Prepare findings from the report and share it with the client and the account leadership
    3. Conduct weekly analysis to identify error trends and perform root cause analysis
    4. Communicate changes to stakeholders and conduct refresher trainings
  2. Stakeholder Interaction
    1. Internal Stakeholders
      1. Delivery Leadership
      2. Agents
      3. Training Team
      4. RMAC
      5. DOP Support
    2. External Stakeholders
      1. Clients
      2. External Auditors

Competencies

  • Functional Competencies
  1. Domain/Industry Knowledge
  2. Process Knowledge
Behavioral Competencies
  1. Project Management Skills
  2. Analytical Skills
  3. Execution Excellence
  4. Passion for Results
  5. Stakeholder Management

Performance Parameters

  1. Audit Performance
    1. Adherence to Calendar and Audit Targets
    2. Compliance Percentage
  2. Process Compliance
    1. Case Targets

Company Overview

Wipro Technologies is a leading global information technology, consulting and business process services company.



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