Quality Assurance Specialist
Há 7 dias
Role Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Key Responsibilities
- Conduct Process Quality Audits
- Conduct various process audits as per plan
- Prepare findings from the report and share it with the client and the account leadership
- Conduct weekly analysis to identify error trends and perform root cause analysis
- Communicate changes to stakeholders and conduct refresher trainings
- Stakeholder Interaction
- Internal Stakeholders
- Delivery Leadership
- Agents
- Training Team
- RMAC
- DOP Support
- External Stakeholders
- Clients
- External Auditors
- Internal Stakeholders
Competencies
- Functional Competencies
- Domain/Industry Knowledge
- Process Knowledge
- Project Management Skills
- Analytical Skills
- Execution Excellence
- Passion for Results
- Stakeholder Management
Performance Parameters
- Audit Performance
- Adherence to Calendar and Audit Targets
- Compliance Percentage
- Process Compliance
- Case Targets
Company Overview
Wipro Technologies is a leading global information technology, consulting and business process services company.
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