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Technical Support Specialist
2 semanas atrás
Job Overview:
As a Technical Support Specialist, you will play a crucial role in providing top-notch support to internal and external customers. You will be the first point of contact for technical inquiries and issues, using your exceptional problem-solving skills to identify and resolve complex problems.
- Technical Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to technical issues. Collaborate with cross-functional teams to ensure seamless issue resolution.
- Customer Engagement: Engage with customers to collect detailed information about complaints and document them in our complaint management system. Maintain high-quality documentation standards to ensure accurate case resolution.
- Collaboration and Continuous Improvement: Work closely with Field Service, Sales, Marketing, and Quality Assurance teams to drive continuous improvement efforts. Maintain product knowledge and represent Technical Support on projects and operational teams.
Requirements:
Education and Experience:
- Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/Mechanical/Electrical), or related fields.
- 1-2 years of experience in customer service, technical support, service, or product support roles.
- Fluency in English and Portuguese required.
Preferred Qualifications:
- Previous experience working with US-based Life Sciences/Diagnostic/Medical Device Companies.
- Strong customer-oriented mindset, excellent written and verbal communication skills.
- Knowledge of commercial computer application packages (MS Office) and CRM systems.
Additional Information:
- May include occasional overnight travel.
- This role requires working U.S. business hours and may include working on Brazilian holidays.
Benefits:
We offer a comprehensive benefits package, including health care programs, paid time off, and enriching careers.
Flexible Work Arrangements:
This position is eligible for a remote work arrangement, allowing you to work from home.
