Transforming Business Outcomes
2 semanas atrás
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company fosters a workplace free from discrimination and encourages diversity of experience, perspectives, and background.
We are hiring a Customer Success Team Manager to support our growth and expansion globally. This role plays a crucial part in sustaining revenue retention and driving high-performing teams.
Key Responsibilities:- Strategic Planning and Analysis: Develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and increase customer success.
- Customer Interactions and Support: Resolve escalated customer issues requiring expertise or intervention and work closely with team members to ensure timely resolution.
- Team Management: Guide and support team members, help them navigate complex customer situations, improve their skills, and achieve their goals.
- Cross-Functional Collaboration: Establish trustworthy channels of communication across departments, including Sales, Marketing, Product Development, and Support.
- Excellent academic results at school and university
- Bachelor's degree in Business, Communication, or STEM
- Knowledge and passion for Customer Success, revenue management, and technology
- Track record of delivering exceptional Customer Success results
- Commitment to continuous learning and improvement
- Creative problem-solving and cross-team collaboration
- Distributed work environment with twice-yearly in-person team sprints
- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
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