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Cloud Support Specialist
2 meses atrás
Kantar IBOPE Media is a global leader in data, insights, and consulting, and we're looking for a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will play a critical role in supporting our customers with their Audience measurement systems, ensuring they receive top-notch service and support.
Key Responsibilities- Analyze and reproduce customer issues, troubleshoot, and resolve problems through workarounds or technical solutions.
- Follow up on issues through our ticketing tool, maintaining a permanent dialogue with customers.
- Support customers with the installation and maintenance of their systems.
- Install and test new product versions, ensuring they are correctly tested before releasing them to customers.
- Write process or informative notes (FAQs, How-to guides, technical notes) related to the setup, commissioning, and support of Audience measurement systems to help customers with setup and maintenance.
- Support pre-sales activities through technical advice when necessary.
- Fluent in English.
- Commercial working hours, Monday to Friday.
- Availability to work on call required.
- Technical experience related to real-time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.
- Azure Kubernetes System (AKS) clusters deployment and support.
- Terraform and Helm for infrastructure deployment.
- Containers/Linux, Elastic Search/Kibana, Prometheus/Grafana/Loki knowledge.
- Azure cloud administration basics.
- Linux administration & Networking knowledge.
- IP multicast basics applied to audio/video transport on IP network.
- Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.
- Python or Shell Scripting in Linux environment.
- Audio technologies experience and basic audio analysis.
- TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by Broadcast operators.
- System monitoring tools knowledge like Zabbix.
Kantar IBOPE Media is a global leader in data, insights, and consulting, and we're committed to creating a diverse and inclusive work environment. We offer a range of benefits, including a relaxed and open workspace, flexible working hours, and a hybrid work model. We also provide assistance with medical and dental care, pharmacy benefits, and participation in profits and results. We're proud to offer a range of programs to support our employees' well-being, including gym memberships, on-site fitness classes, and access to mental health resources.
