Customer Service Representative
Há 4 dias
You will be working with our team to provide excellent customer service to users of our service. This includes solving problems related to orders, processing feedback and requests efficiently and in a short time, through chat, outgoing calls and personal interaction in the office.
Additionally, you will be responsible for conducting daily consultations with service drivers on various topics including online registration and licensing, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
Also, you will conduct regular outdoor promotional activities, support affiliate marketing process to increase brand awareness and expand our presence in Primavera do Leste.
Another important task is to monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.
Finally, you will stay in touch with users of the service and offer new terms of use and various new promotions through outgoing calls.
">Required Skills and Qualifications:
">- Strong command of the English language.
- Result-oriented team player with highly developed communication and problem-solving skills.
- Tech-savvy individual who knows how to operate using MS Office and Google Workstation.
Benefits:
">- Online training course for beginners.
- Stable remuneration (net) per month + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
- Standard work schedule, commercial hours.
- Easily accessible CRM and educational software, tech helpdesk, IP telephony, high-end work messenger and informative in-company news blog.
- Support for all corporate/business processes.
- Possible career advancement based on the results of your work.
Others:
">- Fast-growing online services industry.
- Convenient, reliable and safe transportation and delivery solutions.
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