Revenue Operations Specialist
Há 15 horas
About the Role:
We're seeking a Revenue Operations Order Management Specialist to oversee the end-to-end process of sales order management, revenue recognition, and fulfillment.
This role is critical to optimizing our revenue operations as we scale.
The Impact You Will Have:
- Manage the end-to-end sales order process, ensuring accuracy and timely fulfillment.
- Collaborate with Sales, Finance, and Customer Success to resolve order issues and optimize workflows.
- Maintain CRM and CPQ systems, analyze order data, and provide actionable insights.
- Drive process improvements to enhance efficiency and scalability throughout the customer journey.
- Perform analyses of GTM performance and surface insights & opportunities for improvement.
- Create and maintain dashboards on win/loss analysis, deal flow & performance, providing insights to sales leadership.
What We're Looking For:
- 3+ years of experience in order management, revenue operations, or related roles, ideally in a fast-paced startup environment.
- Proficiency in CRM (e.g., Salesforce), CPQ systems, and contract management tools, with the ability to manage and optimize order processing workflows.
- Proficiency in data analysis tools (e.g., Excel, SQL), experience with business intelligence tools is a plus (e.g., Tableau, Looker).
- Excellent communication and collaboration skills, especially in a remote-first setting, with a strong attention to detail and problem-solving abilities.
- Analytical mindset with the ability to analyze data, generate insights, and drive process improvements.
- Detail-oriented, organized, and able to manage multiple projects simultaneously.
About the Team:
The RevOps team is truly remote. We practice async communication and collaboration through various methods such as slack channels and documentation (Notion, etc.).
It's essential to note that the primary method for communication for this role with all relevant stakeholders will be through slack (text, voice notes, and video messages across DMs and various channels).
Additionally, RevOps is involved in a variety of live recurring meetings throughout the week (~8 hours).
A few times a year, we'll come together in-person to collaborate, with an opportunity to engage in-person more often if you're near a hub.
As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 11am - 5pm EST for meetings and collaboration.
All team members, regardless of location, must have at least 6 hour overlap with EST business hours.
Learn About TRM Speed in This Position:
You'll be pulled into urgent conversations around quoting/deal structuring that will require real-time updates to CRM, SKU & CQP data to ensure a proposal is structured accurately and/or a key deal is closed out immediately.
Within 48 hours of agreeing on MBR narrative, you'll typically be responsible for completing deeper analysis on highlight/lowlight areas and developing a solid draft of written narrative + visuals.
You'll often be asked to help develop a dashboard/report and expected to launch it within 24 hours.
Life at TRM Labs:
Our Leadership Principles are foundational elements of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.
Impact-Oriented Trailblazer:
We put customers first, driving for speed, focus, and adaptability.
Master Craftsperson:
We prioritize speed, high standards, and distributed ownership.
Inspiring Colleague:
We value humility, candor, and a one-team mindset.
Build a Career:
Joining TRM means being part of a mission-driven team comprised of industry leaders.
About TRM:
We're a mission-driven team comprised of industry leaders.
Work Environment:
Our HQ is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding.
Clear communication is key in our decentralized setup. With tools like Slack, Loom, and voice notes, we document meetings and decisions, promoting transparency and efficiency.
Ownership & TRM Speed:
Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact.
While there's no strict clocking in or out, we expect team members to balance personal schedules and team needs.
We move 'surprisingly fast' while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding.
Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback.
Diversity and Inclusion:
Diversity at TRM encompasses backgrounds, experiences, and perspectives.
Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.
Annual Company Offsite:
Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite.
This is designed to foster in-person relationships, creativity, and strategic alignment.
Employee attendance is required of all TRMers.
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