Linux Technical Specialist

2 semanas atrás

Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro R$35.000 - R$49.000

At Canonical, we're looking for an Associate Support Engineer to join our team. As a globally remote role, you'll work from your home office to provide technical support for employees.

The Role entails
  • Working independently to deliver outstanding technical support experience on the full technical stack at Canonical.
  • Acting as an internal customer advocate, keeping them updated in a timely manner.
  • Ensuring that each support case is handled according to our Service Level Agreement with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contributing new knowledge base articles and maintaining existing ones, ensuring shared knowledge and lessons learned are available to customers.
  • Drafting and distributing technical notices for internal and external communication.
  • Prioritizing your work in order to accomplish the most important and urgent tasks first.
  • Keeping on learning as our products and services grow and evolve.
  • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  • Maintaining regular communication and information exchange with the rest of the team, locally and remotely.
  • Identifying and suggesting any opportunities to provide a better service.
What We Are Looking For
  • Exceptional academic track record from both high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
  • Track record of going above-and-beyond expectations to achieve outstanding results.
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
  • Knowledge or basic hands-on experience on 2 or more of:

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