Implementation Solutions Expert

We are seeking a highly skilled Implementation Consultant to join our team. In this role, you will be responsible for delivering solutions to customers across various industries, handling projects with varying scope and complexity. You will work closely with customers to understand their needs and provide tailored solutions to meet their requirements.

Key Responsibilities:

• Serve as a trusted advisor to customers throughout the implementation project lifecycle.
• Manage customer and internal project team relationships, ensuring effective communication and timely updates on project status.
• Lead onsite and remote meetings and workshops with customer project teams, encompassing activities such as requirements gathering and configuration reviews.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget, and timeline changes effectively.
• Perform solution testing and coordinate with quality assurance teams for QA testing and user acceptance testing.
• Develop and deliver customer-specific training programs during project implementations.
• Assist support teams with resolution of customer configuration defects.

To succeed in this role, you will need:

• A consulting background with 5+ years of technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• A good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
• A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset, able to anticipate customer needs beyond initial requests, simplify processes, and deliver efficient, user-friendly solutions.

As an Implementation Consultant, you can expect:

• A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate injuries and illnesses on the job.
• The ability to flex your consulting and configuration skills with customers from around the world and across a variety of industries.
• Elevation of your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers.
• The opportunity to configure across multiple devices.

We offer a dynamic and inclusive culture, energized by limitless learning and growth. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.

We value our people and encourage diversity and innovation. We solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or expression.