Solutions Expert

We are seeking a highly skilled Implementation Consultant to join our team. This individual will be responsible for delivering solutions to our customers, handling projects with varying scope and complexity, and collaborating with customers across all industries.

• This role involves working as a trusted advisor across the entire implementation project lifecycle, leading efforts to capture, document, and configure requirements, conducting testing, training, and support go-live activities, and ensuring customer satisfaction and desired outcomes are achieved.

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships, and communication throughout project ensuring the customer and internal project team is kept up to date on the status of projects or tasks.
• Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget, and timeline changes effectively.
• Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing.
• Develop and deliver onsite or remote customer-specific training programs during the project implementations.
• Assists Support teams with resolution of customer configuration defects.
• In-frequent travel (up to 20%) to customer sites.

• A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
• A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset, able to anticipate customer needs beyond initial requests, simplify processes, and deliver efficient, user-friendly solutions.
• A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.

• A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate Injury/Illness on the job.
• Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
• Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers (such as Datamaran, Enhesa, Verisk, and Workday).
• Opportunity to configure across multiple devices (desktop, mobile etc.).
• A fun and dynamic work environment, with opportunities for growth and professional development.
• A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

We are a global leader in the development and support of software solutions for Environment, Health, Safety, and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking, and reporting on essential corporate information.