Automation Support Specialist

Há 3 dias


São Paulo, São Paulo, Brasil beBeeAutomation Tempo inteiro
Job Description

We are seeking a Technical Support Automation Specialist to serve as the bridge between technical support and automation engineering. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

You will be responsible for validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and ensuring system performance. You will also act as a technical reference during the implementation and post-implementation phases, supporting both on-site and remote operations.


Key Responsibilities
  • Provide technical support for automation-related issues, ensuring the correct operation and integration of sensors, PLCs, and monitoring platforms.
  • Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems.
  • Interpret and adjust electrical diagrams and PLC logic during installations or support requests.
  • Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments.
  • Document technical cases, customer interactions, and solutions through our Helpdesk and CRM.
  • Assist in identifying technical opportunities for upsell, expansion, or system optimization.
  • Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration.

Requirements

To succeed in this role, you should have:

Skills and Qualifications

  • Fluent in English.
  • Previous experience in B2B technical support roles or industrial automation projects.
  • Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.).
  • Knowledge of SCADA/DCS systems and industrial instrumentation.


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