Quality Assurance Professional

Há 4 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeQuality Tempo inteiro R$22.000 - R$55.000
Quality Assurance Expert

About the Role

This is an exciting opportunity for a Quality Assurance expert to join our team and play a key role in driving quality excellence. As a Quality Assurance Agent, you will be responsible for conducting regular audits of solved tickets to ensure they meet policy and process standards.

  • Act as the quality expert within the Customer Support team, driving best practices and consistency.
  • Conduct regular QA audits of solved tickets to ensure they meet policy and process standards.
  • Deliver actionable feedback via one-on-one coaching and team huddles to drive individual and team development.
  • Perform root cause analyses (RCAs) to identify systemic issues and implement improvements that reduce errors.
  • Participate in calibration sessions to align quality expectations across internal and external partners.
  • Investigate negative feedback and customer complaints, providing well-documented recommendations.
  • Maintain and update QA process documentation as workflows evolve.
  • Prepare weekly and monthly reports that highlight trends, gaps, and improvements.
  • Contribute to group discussions focused on refining QA frameworks and identifying growth opportunities.
  • Support special projects or tasks that arise—bringing flexibility and initiative to the role.

What You Bring

To succeed in this role, you will need:

  • iGaming or gambling industry experience is a must.
  • Proven experience in a customer support or QA-related role.
  • Strong analytical skills and a proactive problem-solving mindset.
  • Excellent communication skills with a knack for delivering clear and constructive feedback.
  • High attention to detail and a commitment to maintaining accuracy and consistency.
  • Comfort with customer support tools and systems.
  • Ability to work independently in a dynamic, remote-first environment.

Why This Role?

You will enjoy:

  • Growth & Continuous Learning: Learn by doing, take ownership of projects, and grow your career in a supportive, fast-evolving team.
  • Ego-Free Collaboration: Work with people who value respect, open communication, and shared success—no egos, no politics.
  • Ownership & Accountability: Be trusted to lead, contribute ideas, and deliver real outcomes. Your voice and actions matter here.
  • Purpose & Impact: You're not just checking boxes—you're helping shape meaningful experiences for our customers every day.
  • Flexibility & Rewards: Enjoy the freedom to work in ways that suit you, backed by a culture that recognises effort and celebrates impact.

What We Offer

We provide:

  • A competitive salary.
  • A remote and flexible working environment.
  • Ongoing training and development opportunities.
  • A truly international, collaborative culture.
  • A high-growth environment where your career can take off.

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