Field Service Representative

Há 2 dias


Campo Grande, Mato Grosso do Sul, Brasil beBeeFieldService Tempo inteiro R$30.243 - R$46.930
Job Role

Key Responsibilities:

  • Gains familiarity with technical support concepts, procedures, and methodologies.
  • Performs routine technical duties, including receiving and responding to client requests, tracking tickets/incidents within the CRM system, troubleshooting and resolving infrastructure issues, equipment, software, and compatibility problems.
  • Documents ticket/incident resolution progress and status, refers complex issues to more senior specialists or leadership, communicates with cross-functional teams on client feedback and expectations.
  • Learns and complies with technical practices and policies, learns how technical support enhances client satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • Generally, less than a year's experience in the area of responsibility.
  • Equal opportunity employer that considers all qualified applicants without regard to age, disability, ethnicity, gender, national origin, or any other category protected by law.
  • Applicants should possess excellent communication skills and be able to work in a team environment.
  • Technical support specialist must also have basic computer skills and proficiency in Microsoft Office.


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