
Field Service Representative
Há 2 dias
Key Responsibilities:
- Gains familiarity with technical support concepts, procedures, and methodologies.
- Performs routine technical duties, including receiving and responding to client requests, tracking tickets/incidents within the CRM system, troubleshooting and resolving infrastructure issues, equipment, software, and compatibility problems.
- Documents ticket/incident resolution progress and status, refers complex issues to more senior specialists or leadership, communicates with cross-functional teams on client feedback and expectations.
- Learns and complies with technical practices and policies, learns how technical support enhances client satisfaction.
Requirements:
- High school diploma or equivalent required.
- Generally, less than a year's experience in the area of responsibility.
- Equal opportunity employer that considers all qualified applicants without regard to age, disability, ethnicity, gender, national origin, or any other category protected by law.
- Applicants should possess excellent communication skills and be able to work in a team environment.
- Technical support specialist must also have basic computer skills and proficiency in Microsoft Office.
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