IT Service Delivery Specialist

Há 22 horas

Campo Grande, Mato Grosso do Sul, Brasil beBeeTechnical Tempo inteiro R$59.717 - R$81.192

Job Description

We are seeking a skilled and experienced IT Support Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of computer systems and software.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues related to software, hardware, and network operations.
  • Provide exceptional customer service and ensure that all interactions are professional and courteous.
  • Collaborate with other teams to identify and resolve technical issues.
  • Analyze and troubleshoot problems using various tools and techniques.
  • Develop and implement solutions to improve the overall quality of service.
  • Maintain accurate records of customer interactions and update system databases as necessary.
  • Participate in ongoing training and development to stay up-to-date on new technologies and best practices.

Requirements:

To be successful in this role, you will need:

  • A degree or diploma in Computer Science, Information Technology, or a related field.
  • At least 6 months of experience in an IT support role.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.
  • Basic knowledge of data and voice network concepts.

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