Expert Technical Support Specialist

Há 2 dias


Campo Grande, Mato Grosso do Sul, Brasil beBeeTechnical Tempo inteiro R$2.800 - R$3.800

Job Overview:

  • Deliver technical assistance to customers through phone support, resolving software, hardware and network issues.
  • Achieve high levels of first call resolution and maintain accurate documentation of customer interactions.
  • Work within customer time constraints, ensuring timely updates on resolution progress.
  • Elevate complex cases when necessary and resolve a minimum of 12 tickets daily.
  • Collaborate in cross-training initiatives and share knowledge on quick fixes, effectively manage workload to meet service level requirements.
  • Maintain data integrity and comprehend various media sources interfacing with the Service Desk.

Required Skills and Qualifications:

  • Possess relevant IT qualifications and experience in Information Technology service delivery.
  • Demonstrate at least 6 months of IT Service Desk experience and Level 3 support skills for MS Office, MS Exchange, and MS Windows networks.
  • Display working knowledge of data and voice network concepts.

About Us:

We are an equal opportunity employer considering all qualified applicants without regard to protected categories.



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