
Customer Service Expert
Há 2 dias
We are seeking a Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to customers, troubleshooting software issues, and collaborating with internal teams to resolve complex problems.
"The Technical Support Specialist will serve as the escalation point for Tier 2 on complex, technical customer support issues," said Manager."They will troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems."
Key Responsibilities:
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems.
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions.
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior.
Required Qualifications:
- Excellent English communication skills.
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment.
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues.
Benefits:
This is a full-time position that offers competitive compensation, comprehensive benefits package, and opportunities for career growth and development. The successful candidate will be part of a dynamic team that values innovation, collaboration, and customer satisfaction.
About Us:
Our company is committed to delivering exceptional products and services to our customers. We believe in empowering our employees to make a positive impact in their careers and communities. Join us and discover a workplace culture that prioritizes employee well-being, creativity, and teamwork.
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