
Technical Service Specialist
Há 4 dias
We strive for excellence in technical service delivery by empowering our team members with cutting-edge technology solutions.
Our VisionAs a trusted partner, our associates drive client success while making a positive impact on communities and fostering a safer, more secure environment for everyone.
Key Responsibilities- Analyze and resolve complex technical issues or process-related items in call center, help desk, or data center settings.
- Utilize expertise in customer service, IT Service Management, and technical knowledge to resolve software and/or hardware product-related issues.
- Identify, analyze, and isolate trends and problems using historical database records.
- Possess strong technical skills, including customer service, IT Service Management, and analytical abilities.
- Able to resolve intricate technical issues or process-related items effectively.
- Exhibit strong problem-solving and analytical skills.
Maintain a commitment to delivering high-quality results while upholding our core values of integrity, teamwork, and excellence. Proficiency with various technologies and tools is an asset.
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