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Technical Support Specialist
2 semanas atrás
Gaining familiarity with technical support concepts, procedures, and methodologies is crucial to success in this position.
Main Responsibilities:- Receiving and responding to client inquiries
- Tracking tickets/incidents within a CRM/ITSM system
- Troubleshooting and resolving infrastructure issues, equipment, software, and compatibility problems
- Documenting ticket/incident resolution progress and status
- Referencing complex issues to more senior specialists or leadership
- High School diploma or equivalent
- Less than one year's experience in the relevant field
We are an equal opportunity employer that values diversity and inclusion. We consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other protected category.
