
Technical Support Professional
1 dia atrás
The Service Desk Analyst plays a critical role in delivering end-to-end support to clients. This involves collaborating with technology groups and ensuring that incidents are analyzed, resolved, and reported within agreed-upon time frames.
Main Responsibilities- Provide prompt and accurate support to clients via various communication channels.
- Troubleshoot issues to resolution or escalate to the appropriate teams when necessary.
- Support Microsoft virtual technologies including Azure Virtual Desktop (AVD), Nerdio, and FSLogix.
- Document all reported issues, troubleshooting steps, and resolutions in the incident management system.
- Stay current on the latest technologies, trends, and strategies in use by our organization.
- One year of customer service experience.
- Prior experience with Microsoft Virtual technologies like AVD, Nerdio, and FSLogics is mandatory.
- Knowledge of PC hardware, computer operating systems, and software is required.
The ideal candidate will possess excellent problem-solving skills, strong communication skills, and the ability to work effectively in a team environment.
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