Senior Technical Support Specialist

1 dia atrás


Campo Grande, Mato Grosso do Sul, Brasil beBeeTechnical Tempo inteiro R$35.000 - R$39.000
Job Summary

We are seeking a skilled technical professional to provide top-notch customer support.

The ideal candidate will have excellent communication skills, strong problem-solving ability, and passion for technology.

The selected individual will be the first point of contact for our clients and will be responsible for resolving their technical issues in a timely and professional manner.

About This Role
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues with minimal supervision
  • Communicate with internal teams to escalate complex issues
  • Develop and maintain knowledge base articles to improve self-service resources for clients
Requirements
  • Excellent English language skills (written and spoken)
  • Strong problem-solving skills and technical fluency
  • Experience working with customers in a technical support role
  • Ability to work independently and as part of a team

This is an exciting opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer experiences. You will be working in a fast-paced environment where no two days are ever the same.

You will have the opportunity to develop your skills and knowledge through continuous training and development programs. We offer competitive salaries, yearly growth opportunities, and a work culture focused on mutual success and continuous growth.



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