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ServiceNow Technical Lead

2 meses atrás


Brasília, Distrito Federal, Brasil Birlasoft Tempo inteiro

Job Summary:

Birlasoft is seeking a highly skilled ServiceNow Technical Lead to join our team. As a Technical Lead, you will be responsible for leading the implementation and configuration of ServiceNow IT Service Management (ITSM) solutions.

Key Responsibilities:

  • Configure and implement ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Release Management, and Service Request Management.
  • Develop and maintain custom applications, integrations, and reports using ServiceNow's scripting and development tools.
  • Design and implement ServiceNow IT Business Management (ITBM) solutions, including Project, Portfolio, Demand, Resource, and Finance management.
  • Configure and implement ServiceNow's Configuration Management Database (CMDB) and Asset Management.
  • Develop and maintain ServiceNow reports and dashboards using Performance Analytics.
  • Collaborate with cross-functional teams to ensure successful implementation and delivery of ServiceNow projects.
  • Provide technical guidance and support to team members and customers.

Requirements:

  • Strong experience in ServiceNow configuration and development.
  • Expertise in ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Release Management, and Service Request Management.
  • Experience in developing and maintaining custom applications, integrations, and reports using ServiceNow's scripting and development tools.
  • Knowledge of ServiceNow ITBM and CMDB.
  • Excellent communication and problem-solving skills.
  • Ability to work in a global team environment.

Preferred Certifications:

  • ServiceNow Implementation Certified.
  • ITIL V3 Foundation certified.

Additional Requirements:

  • Demonstrate an awareness of best practices for ServiceNow implementation.
  • Ability to work, lead, and manage a global team.
  • Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.