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Social Media Support Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$1.600 - R$2.800
Job Opportunity

We are looking for a skilled professional to provide high-level support and community engagement across our social media platforms.

Your Mission
  • To offer world-class assistance and foster a sense of community for our customers on all major social media channels.
  • To interact with customers, resolve issues, and build relationships through various social platforms.
Key Requirements
  • Prior experience in delivering high-volume customer support via social media, chat, or community management is essential.
  • Able to work flexible hours up to 36 hours per week.
  • Typing speed of at least 45 words per minute.
  • Familiarity with tools like Hootsuite, Agorapulse, Sprout Social, or similar software supporting social customer support.
  • Able to remain calm under pressure and possess a growth-oriented mindset.
About You
  • Experienced in providing customer support and managing social media.
  • A friendly and solution-focused individual who can collaborate effectively with customers and colleagues.
  • An understanding of the impact and role that customer support plays in new media.