IT Support Professional
Há 2 dias
The IT support specialist is responsible for providing technical assistance to end-users in a fast-paced office environment.
This role involves troubleshooting, resolving, and escalating incidents as necessary. The successful candidate will possess strong problem-solving skills and the ability to work independently with minimal supervision.
- First-line telephone and ticket-based hardware and application support to internal staff.
- Perform service requests including accounts setup, software installations, and physical desk moves.
The ideal candidate will have experience working in an IT support environment and be able to perform all service requests managed by the team. They will also be proactive in identifying problems and trends and propose solutions to optimize systems performance and stability.
Key Performance Indicators:- Achieve an SLA target of 85% for tickets managed by the IT support team.
- Strong attention to detail with a drive for excellence in delivery.
- Demonstrate experience working in a fast-paced office environment as part of a professional team.
- Ability to multitask and prioritize without getting flustered.
- Ability to self-manage where needed.
We offer a competitive salary and bonus scheme, health insurance and pension, flexible working arrangements, education reimbursement opportunities, recognition schemes, and regular socials.
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