IT Support Professional
Há 2 dias
The backbone of our business is its technology infrastructure. Our IT team plays a crucial role in helping the company achieve a competitive advantage through defining technology objectives, assessing solution options, and devising technical solutions to meet strategic goals and operational requirements.
As a key member of our team, you will help deliver seamless IT experiences and support to internal employees by providing responsive technical assistance, stable networks, and reliable IT systems.
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both system and user sides to meet corporate requirements, and providing technical support in a fast-paced environment.
Key Responsibilities:- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
- Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Maintain and monitor office network infrastructure, IT security, and antivirus tools
- Perform first-level troubleshooting and support for scheduled server backups, system monitoring, and reports
- Diploma or degree in Computer Sciences, Information Technology, or a related field preferred
- Minimum 3 years of relevant experience operating in a similar role
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Professional Qualification - Microsoft Certified/CCNA is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
Our organization offers a dynamic work environment that fosters growth and development. As an IT Support Specialist, you will have opportunities to expand your skillset and contribute to the success of our company.
Others:If you are passionate about IT and want to make a difference, we encourage you to apply for this exciting opportunity.
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