IT Support Professional
Há 11 horas
We are seeking a highly skilled IT Service Desk Analyst to join our team. As an IT Service Desk Analyst, you will play a key role in delivering exceptional IT support and services to our employees worldwide.
Your primary responsibility will be to provide timely and effective technical assistance across all aspects of the business, ensuring minimal disruption to our operations.
In this role, you will work closely with various stakeholders to identify and resolve technical issues on Windows, Chrome, Mac & Linux devices. You will also be responsible for providing local and remote desktop support to our 1800+ users in 43 offices globally.
Key Responsibilities:- Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices;
- Provide local and remote desktop support to 1800+ users in 43 offices globally;
- Setting up and configuring new laptops and desktops;
- Assisting with on/offboarding in line with HR & IT requirements;
- Provide IT-based training to internal end-users;
- Completing internal user moves;
- Creating purchase requisitions for IT hardware/software;
- Undertake small to medium IT projects as instructed;
- Prepare documentation where appropriate;
- Provide assistance and support to colleagues in IT-related matters;
- Advanced understanding of Windows OS, Linux, Mac OS X and Chrome OS;
- Intermediate understanding of networking and cloud technologies;
- Google Workspace applications and products;
- VoIP technologies;
- MS Office;
- Advanced level of English
- ITIL
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