Technical IT Support Professional
Há 9 horas
Job Opportunity
We are seeking a highly skilled IT professional to join our technology operations team in São Paulo. As an IT Support Specialist, you will play a key role in delivering exceptional on-site technical support to employees, agencies, and clients with modern technology solutions.
Main Responsibilities:
- Deliver high-quality technical assistance to WPP staff, agencies, and visiting clients, adhering to industry standards
- Provide remote support to regional offices as needed
- Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
- Develop strong relationships with business users, understanding their needs and delivering tailored support
- Promote a customer-centric approach, empowering end users to make the most of technology tools
- Educate users on IT services, policies, and best practices
- Accurately log all IT engagements in the ticketing system for reporting and performance tracking
- Manage employee onboarding and offboarding processes, including
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