Chief Customer Experience Officer

Há 6 dias

São José dos Campos, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$180.000 - US$200.000
Job Overview

We are a leader in the commercial real estate industry, empowering property owners to bring their visions of communities to life.

The company's technology team drives innovation and excellence in data science and technology.

A Vice President will be responsible for developing and leading customer success strategy, ensuring exceptional value and service for clients and internal users across all business lines.

Key Responsibilities
  • Develop and execute a customer success strategy that aligns with business goals, driving high levels of customer satisfaction, retention, and revenue growth.
  • Lead initiatives to enhance customer relationships, ensuring clients maximize the value of services and solutions.
  • Partner with Sales, Product, Marketing, and Operations teams to drive customer-focused improvements and innovation.
  • Capture and analyze customer feedback to drive continuous improvement and influence product development.
  • Develop scalable programs and processes supporting customer success at scale, ensuring efficiency, consistency, and measurable impact.
  • Build and lead a high-performing customer success team aligned with customer-first culture.
  • Define and monitor key success metrics, using data to drive decisions and enhance the customer experience.
Requirements
  • Bachelor's degree required; MBA or relevant advanced degree preferred.
  • 10+ years of experience in customer success, account management, or related field, with minimum 5 years in senior leadership role.
  • Track record of driving customer retention, satisfaction, and revenue growth.
  • Experience leading and scaling customer success teams in high-growth environment.
Skills and Abilities
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strong understanding of commercial real estate, financial services, or SaaS solutions within lending or investment space.
  • Proven ability to develop and execute customer success strategies in B2B financial services or technology-driven organization.

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