Lead Business Analyst

2 meses atrás

Campinas, São Paulo, Brasil Netcracker Technology Tempo inteiro
About the Role

We are seeking a highly skilled Lead Business Analyst to join our Implementation Engineering teams in the LATAM region. As a CRM Domain SME, you will be responsible for leading a team providing cost-effective solutions to business and technical challenges faced in large/complex Telecommunication projects.

Key Responsibilities
  • Ensure the quality of business requirements for enterprise clients, providing 'best practice' in understanding client requirements, Telecom products, and network aspects to align business needs.
  • Focus on analysis, project design, and stakeholder management, with a strong emphasis on expectation management.
  • Collect and collate business requirements for Business-to-Business telecom products on various network technologies.
  • Guide and coach business stakeholders through the requirements gathering process.
  • Lead a team of Junior BAs, providing guidance and support as needed.
  • Provide clarification and act as a point of reference for business requirement inquiries by solution design and project delivery teams.
  • Work with project teams to agree on approach and keep them informed of progress.
  • Facilitate workshops to understand and outcome, detailed requirements, and solution behavior.
  • Work closely with delivery teams to ensure functional and non-functional completeness of the solution.
  • Create comprehensive and unambiguous documentation that outlines requirements of stakeholders, traceable for testing teams and understandable for development teams.
Requirements
  • 8+ years of technical knowledge to understand high-level architecture and technical requirements around BSS/OSS/CRM solutions for Telecoms projects.
  • Experience with next-gen CRM and Converged Billing applications.
  • Strong business analysis background, preferably in an internet/software development company.
  • Fluent in English and Portuguese languages.
  • Organizational skills, able to work simultaneously on multiple assignments when required.
  • Knowledge of business analysis principles and methodologies.
  • Proven ability to work BSS/OSS functionally to drive accurate capture of requirements, resolving and closing down issues and information shortfall as and when they appear.
  • Experience of working within Waterfall & Agile methodology.
  • Ability to collaborate and solve challenges.
  • Proven experience of successfully working within transformation projects, or projects with B2B products.
  • Previous experience leading architecture teams.
  • Availability to work from the office on a Hybrid mode (at least 3 times per week).
Education
  • Bachelor's degree in Computer Science or related field.
About Netcracker Technology

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and enable better experiences for their customers.

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