Business Transformation Consultant
Há 23 horas
We are seeking a highly skilled Business Transformation Consultant to join our team. As a senior analyst, you will play a pivotal role in shaping service management processes and driving exceptional customer experience.
You will advocate for the customer by providing the customer experience point of view to the Manager, Global Service Management Office. Your primary responsibility will be to execute change management process methodology and tools to support small to large-scale project activity.
Key Responsibilities:- Apply and execute a comprehensive change management process with a strong focus on improving customer experience;
- Utilize data insights to drive continuous process improvement;
- Guide Business Process Owners and Project Managers through the application and implementation of business change management activities, including impact assessment, stakeholder and sponsor management, risk management, communications, and training;
- Design, develop, deliver, and manage communications for specific change initiatives;
- Conduct impact analysis, assess change readiness and identify key stakeholders for specific change initiatives;
- Prepare comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives and leadership.
We are looking for a highly motivated individual with a solid background in Information Services/Technology and experience in Information Technology project management leadership.
You should have excellent communication skills, English proficiency (verbal and written) due to a global role that communicates with operations, technical, end-users, management, team members, peers, and suppliers.
Your analytical problem-solving and decision-making skills, as well as your ability to introduce innovative ideas and processes that improve individual performance and strengthen team productivity, are essential for this role.
About UsWe offer a competitive remuneration and benefits package, flexibility first – remote work agreement, telemedicine and telenutrition, recognition as one of the Best Companies to Work For by Great Place to Work, and recognized by Guia Exame de Diversidade as one of the companies with the best practices related to inclusion, equity, gender, ethnicity, race, People with Disabilities and LGBTQIA+ people.
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