Hybrid DWO/TOQIT Technician

3 semanas atrás


São Paulo, São Paulo, Brasil Myskysys Tempo inteiro

Job Summary

Myskysys is seeking a highly skilled and experienced Hybrid DWO/TOQIT Technician to join our team. As a key member of our IT department, you will be responsible for building and supporting day-to-day operations of all laptops and desktops in an operational environment.

Key Responsibilities

  • Build, configure, deploy, and maintain PCs and peripherals specific to business users, manufacturing, and lab purposes.
  • Adhere to scheduled appointments for asset recovery collections and e-waste processes.
  • Ability to troubleshoot (hardware, software, and connectivity) incidents through to resolution.
  • Support users remotely utilizing Teams, Bomgar, or Remote Desktop.
  • Inventory control and asset management.

Technical Skills

  • Solid knowledge of Windows, IOS, or other computer operating systems.
  • Understanding of Office Suite and SharePoint Technologies.
  • Experienced in Service Now ticketing system.
  • Hands-on hardware troubleshooting experience.
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
  • Knowledge of Active Directory, SCCM, or other User and Asset rights or deployment systems.
  • Good understanding of Skype, VPN, and mobile device support.
  • Knowledge of IMAC, SLA's, and Asset management, ITIL.
  • General understanding of network infrastructure of DNS, Proxy servers, and firewalls.
  • Basic knowledge of LAN/WAN setups and concepts.
  • Knowledge of software distribution, patching, and imaging technologies desirable.
  • Understand and follow GxP, GmP, and GDP practices.
  • Must have solid soft skills and be a good communicator.
  • Must have a valid license.
  • Ability to lift 50lbs.

Preferred Qualifications

  • Associate degree in an IT-related field or working experience.
  • At least 2 years of working experience in information technology. Excellent knowledge of English language (written and spoken).
  • Strong knowledge of laboratory instruments and related software applications.
  • Experienced with troubleshooting and problem-solving.
  • Experienced with GxP compliance and Computer Systems Validation.
  • Working understanding of IT infrastructure and architecture. Knowledge of laboratory processes preferred.


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