Data-Driven CX Expert

Há 14 horas

Fortaleza, Ceará, Brasil beBeeCustomer Tempo inteiro R$3.000 - R$6.000
Job Title: Customer Experience (CX) Analyst

We are seeking a talented CX Analyst to help improve customer interactions and satisfaction through data-driven insights.

The ideal candidate will analyze both qualitative and quantitative customer data, develop journey maps, and collaborate cross-functionally to deliver strategic recommendations that enhance the overall customer experience.

Key Responsibilities:
  • Collect and analyze customer feedback from various sources.
  • Develop and maintain comprehensive customer journey maps and process maps.
  • Conduct qualitative research: interviews, focus groups, observations, mystery shopping.
  • Identify opportunities to improve CX and provide actionable recommendations.
  • Collaborate with operations and support teams to drive business outcomes.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Marketing, Data Science, Analytics, or related field.
  • 3+ years of experience in customer experience or related role.
  • Strong qualitative research skills and journey mapping experience.
  • Proficient in Excel and other data analysis tools.
  • Excellent communication and presentation skills.
  • Familiarity with CX tools and CRM systems is a plus.
  • Experience in process mapping or contact center/self-service channels is highly valued.
Benefits:

As a valued member of our team, you will have the opportunity to work with leading brands and contribute to driving business growth. Our company offers a collaborative and dynamic work environment, opportunities for professional development, and a competitive compensation package.

Join Our Team:

At [Company Name], we are passionate about delivering exceptional customer experiences. If you are a motivated and detail-oriented individual who shares our passion for CX, we encourage you to apply for this exciting opportunity.

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