Senior Technical Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to customers using Bluebeam products.

  • Identify and analyze customer queries and requests based on priority levels.
  • Collaborate with onsite leads to coordinate support activities and development initiatives from offshore locations.
  • Provide regular status updates to onsite leads.
  • Work closely with Subject Matter Experts (SMEs) and Key-users to understand their requirements and issues.
  • Cordinate and follow-up with product vendors for handling product bugs.

Key Skills and Qualifications:

  • Strong knowledge of ITIL processes (Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, CI, SLA).
  • Hands-on experience with installation and upgrading of Bluebeam products like Revu Standard, Revu CAD, Revu Extreme, and other relevant applications.
  • Good understanding in Bluebeam product license administration and product assignments, installation, bug fixes.
  • Hands-on experience in license administration of various COTS applications like those from other vendors, also supported add-ins, plug-ins, various Civil CAD tools.

Benefits:

  • Leadership and mentoring capacities.
  • Excellent organizational, written, and oral communication skills.
  • Ability to create license usage & denial reports and budget allocation reports periodically.
  • Collaboration with different stakeholders (like network team, AD team, SCCM team, Security Team, and End-user computing Team) to resolve application installation, deployment, and license issues.

Requirements:

  • A strong background in ITIL and Bluebeam products.
  • Excellent communication and problem-solving skills.
  • Strong analytical and organizational skills.
  • Ability to work effectively in a fast-paced environment.

This role requires a unique blend of technical expertise and interpersonal skills. If you are a motivated and detail-oriented professional looking to make a meaningful contribution, we encourage you to apply.

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