Dedicated Technical Support Specialist

Há 3 dias


Colombo, Paraná, Brasil beBeeTechnicalExpert Tempo inteiro AU$100.000 - AU$140.000
Job Description

As a dedicated technical professional, you will be responsible for providing expert-level support to our clients and internal teams. Your role will involve coordinating and escalating incidents within specified timelines, maintaining existing cloud/infrastructure services, and ensuring that the environment runs optimally.

You will work closely with our team to develop processes that enable automation, orchestration, and enhancement of existing services. Your attention to detail and methodical troubleshooting approach are crucial in resolving complex technical issues.

This is a challenging yet rewarding role that requires strong technical skills, excellent communication abilities, and a customer-centric mindset. If you are passionate about delivering exceptional service and are driven by continuous improvement, we encourage you to apply.


Key Skills and Qualifications
  • Extensive knowledge of storage technologies, including HP, IBM, Dell, Cisco servers
  • Experience in VM deployment, VM migration, and managing host clusters
  • Strong understanding of Windows Server, Active Directory, DNS, DHCP, Group Policy
  • Proficiency in VMware/Virtualization, Hyper-V, Nutanix, O365, Azure Administration
  • Exposure to backup tools like Veeam/Commvault/Backup Exec
  • Windows Administration certifications 2012 and above
  • ITIL Service Management Foundation accreditation

Benefits

Our company offers a range of benefits that make us an attractive employer, including:

  • A strong culture underpinned by values that are truly lived every day
  • Flexible working arrangements, including hybrid models and remote work options
  • Proven career progression opportunities, with a focus on helping employees unlock their potential
  • Diversity is a strength, with employees from over 30 different countries

Others

We are committed to creating a workplace that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional service and making a positive impact on our clients and community. If you share our values and are motivated by excellence, we encourage you to join us on this exciting journey.



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