Executive Digital Transformation Leader

2 semanas atrás

Belo Horizonte, Minas Gerais, Brasil beBeeDigitalManager Tempo inteiro R$10.844 - R$16.266
Digital Operations Manager

We are seeking an experienced Digital Operations Manager to lead our team's digital transformation. As a key member of our operations team, you will be responsible for managing our online business systems and processes.

Key Responsibilities:
  • Operations Management:
    • Design, improve, and maintain internal systems, SOPs, and workflows
    • Set up and optimize tools, software, and automations for operational efficiency
    • Track and improve documentation, filing systems, and knowledge hubs
    • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
    • Monitor system uptime and implement process improvements
  • Project Management:
    • Lead internal, client-facing, and strategic projects from kickoff to completion
    • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
    • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
    • Coordinate task assignments and manage project workflows across platforms
    • Liaise with the CMO and external consultants to implement marketing and tech strategies
  • Team Leadership & Support:
    • Foster a culture of feedback, coaching, and collaboration
    • Keep the team engaged, supported, and accountable without micromanaging
    • Lead hiring, onboarding, and performance reviews
    • Track team response time and workflow capacity
    • Ensure clear roles and expectations across virtual teams
    • Act as a liaison between contractors, stakeholders, and business owners
  • Data-Driven Decision Making:
    • Align daily operations with long-term business strategy
    • Analyze performance metrics and KPIs to guide operational decisions
    • Use spreadsheets and formulas to support data analysis and reporting
    • Prioritize resource allocation based on capacity and business needs
  • Client Success Management:
    • Oversee seamless onboarding/offboarding and proactive client communication
    • Deliver a standout client experience through thoughtful systems and reliable service
    • Maintain operational excellence that drives referrals and rave reviews
  • Risk Management:
    • Anticipate operational risks and implement proactive mitigation strategies
    • Manage budgets and allocate resources effectively to support digital initiatives
  • Strategic Planning:
    • Develop and execute strategic plans to drive business growth
    • Prioritize tasks and projects based on business objectives

Required Skills:

  • 5+ years of experience in operations, systems, and people management
  • 2+ years of Digital Marketing experience
  • OBM certification strongly preferred
  • Fluent in English (written and verbal)
  • Highly tech-savvy, analytical, and system-oriented
  • Experience within a service-related online business, like a marketing agency, is desired
  • Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com)
  • Proven ability to lead remote teams with a focus on accountability and performance
  • Strategic thinker with long-term planning capabilities
  • Excellent communication and collaboration skills
  • Strong problem-solving and decision-making abilities
  • Skilled in using spreadsheets and formulas for data tracking and analysis
  • Familiarity with budgeting, expense tracking, and financial reporting
  • Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms)

Benefits:

  • BRL $10,844.40 - BRL $16,266.60/month (depending on experience and OBM certification), full-time/contract
  • Must work overlapping hours with US CST, M-F

Our Company Values:

  • Extreme Ownership
  • Operate With A Sense Of Urgency
  • Customer Focused
  • Relentless About Creating Results
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