Mobile Pet Grooming Coordinator

Há 3 dias


Brasil beBeeGroomer Tempo inteiro US$18.000
Job Overview

We are seeking a highly organized and customer-focused individual to support our scheduler/customer service team in the mobile pet grooming industry.

Responsibilities
  • Clients will be informed on services and prices, with recommendations made based on breed and pet needs.
  • Precise appointment details will be captured and groomers' schedules maintained by creating/rescheduling/canceling appointments.
  • Groomers will be briefed on daily schedules and unusual circumstances.
  • Responsive communication will be provided to groomers regarding customer and pet issues.
  • Schedules will be reviewed for completed appointments and charges/payments verified.
  • Credit card payments will be processed over the phone and reports analyzed to improve client retention.
  • Mgmt will be informed of issues, actions, or problems.
Qualifications, Skills, and Key Competencies
  • Superior verbal/written communication skills are required to explain services and book appointments.
  • A minimum 2 years of Customer Service experience is necessary.
  • The ideal candidate will be reliable, organized, flexible, empathetic, polite, and professional with exceptional listening skills.
  • A working knowledge of Google Docs/Sheets or Microsoft Word/Excel is essential.
  • The ability to multitask and manage multiple calls/issues at once is crucial.
  • A positive attitude and a team player mindset is vital.
  • English & Spanish speaker with excellent English level (written/spoken) is preferred.


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