Senior CX Analyst

1 dia atrás


São Caetano do Sul, São Paulo, Brasil General Motors Tempo inteiro

Job Title: Senior CX Analyst - South America

Job Summary:

We are seeking a highly skilled Senior CX Analyst to join our team in South America. As a Senior CX Analyst, you will be responsible for analyzing customer data to identify trends and insights that will inform our customer experience strategy.

Key Responsibilities:

  • Analyze customer data to identify trends and insights that inform our customer experience strategy
  • Develop and maintain customer journey maps to understand customer needs and pain points
  • Collaborate with cross-functional teams to implement customer experience improvements
  • Conduct research to stay up-to-date on industry trends and best practices
  • Develop and maintain reports and dashboards to communicate customer experience insights to stakeholders

Qualifications and Skills:

  • Bachelor's degree in a related field
  • Experience with customer journey methodology
  • Experience with sales, aftersales, and customer experience
  • Advanced English language skills
  • Strategic agility
  • Think customer
  • Drive for results
  • Business acumen
  • Curiosity
  • Analytical thinking

About General Motors:

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We are committed to being a workplace that is free of discrimination and genuinely fosters inclusion and belonging.

Why Work at General Motors:

We aspire to be the most inclusive company in the world. We believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.


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