Technical Support Specialist
1 semana atrás
Job Type: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at IP Four Digital Limited. As a Technical Support Specialist, you will be responsible for handling network management system failures and customer requests, dealing with network changes within the network management system, and performing daily maintenance and inspection of the network management system.
Key Responsibilities:
- Handle network management system failures and customer requests
- Deal with network changes within the network management system
- Perform daily maintenance and inspection of the network management system
- Responsible for internal and external communication and coordination
- Draft weekly reports and other work reports
Requirements:
- Bachelor's degree or above in telecommunications or a network-related major
- Familiar with network management systems and experience in maintaining them
- Familiar with TCP/IP Protocol and IT knowledge
- Holding CCNP is a plus
- English is mandatory
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