IT Support Specialist

Há 5 dias


Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

Job Title: IT Support Specialist

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at Sky Systems, Inc. (SkySys). As an IT Support Specialist, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems, software, and applications.

Key Responsibilities:

  • Provide on-site and remote technical support to users
  • Resolution of hardware and software issues
  • Configure, install, and update operating systems, software, and applications
  • Monitor and respond to support calls, emails, and messages related to user problems and requests
  • Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA
  • Perform onboarding for new users
  • Asset management
  • Contact with global support areas
  • Provide support to users of the office, laboratory, and distribution center

Requirements:

  • Previous experience as an on-site and remote support analyst
  • Basic knowledge of English for communication with global groups
  • Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)
  • Strong problem-solving skills, multitasking ability, and attention to detail
  • Excellent communication skills and ability to work in a team
  • Knowledge of the ITIL methodology
  • Technical support-related certifications will be a plus

Important for this position:

  • Soft skills include being proactive, empathy, education, and respect for users, as well as communication and working well in a team
  • Ready to think outside the box, give ideas, and share suggestions


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